Support

Support email: support@screenferry.app

Paid users receive first response target within 2 business days. During launch week, target first response is within 24 hours.

Include This Information

• ScreenFerry version.
• macOS version.
• Android device model and Android version.
• USB or Wi-Fi mode.
• ADB state if visible: device, unauthorized, offline, or no device.
• Whether Homebrew adb is installed.
• Whether Homebrew scrcpy is installed.
• Diagnostic bundle if you choose to export it.
• QA Evidence Pack if you are reporting a paid QA workflow issue.

Do Not Send

• Full license key. Send only the first 8 characters or the license fingerprint if support asks.
• Passwords.
• Full device backups.
• Unrelated personal files.
• Raw Android serial numbers.
• Private LAN IP addresses or wireless ADB targets.
• Terminal history or shell profiles.
• Screenshots or recordings unless you explicitly want support to inspect them.

Diagnostic bundles and QA Evidence Packs are designed to redact license keys, local paths, raw serials, and wireless ADB targets, but review files before sending if they may contain sensitive customer data.